Beautifully Handcrafted Custom Cookies in Melbourne – Perfect for Birthdays, Weddings, Baby Showers, Hens Parties, Corporate Events, Celebrations & Special Occasions of All Kinds

1. Definitions and Contract

All products and services listed under “Description” on our quote or invoice are sold or provided by Cookie Crumblez to the customer in accordance with these Terms and Conditions. No variation to these terms will be valid unless agreed in writing by Cookie Crumblez.

By visiting our website or social media platforms (including Facebook and Instagram), or by placing an order, you agree to be bound by these Terms and Conditions (“Terms of Sale”), including any additional policies or links referred to herein. These Terms apply to all users of our site, including but not limited to browsers, customers, vendors, and contributors of content.

​

2. Orders

• A minimum of 10 cookies applies to all custom cookie orders.

• Orders are confirmed only once accepted by Cookie Crumblez.

• All orders must be paid in full before pick-up, delivery or dispatch, unless otherwise agreed in writing.

• By placing an order, you confirm that you are at least the age of 18 and will not use our products or services for any unlawful purpose.

​

3. Artistic & Creative Freedom

We take pride in every cookie we create, and while inspiration images are welcome, please understand we do not offer exact replicas. Each cookie is a unique, handcrafted creation.

​

When placing a custom order, you agree to allow Cookie Crumblez the artistic freedom to interpret your vision within the theme and design elements discussed. Final designs may vary slightly from images or concepts shared.

​

4. Pricing

• All prices are in Australian Dollars (AUD).

• Prices shared verbally, via text or social media are indicative only and subject to confirmation in writing.

• Final pricing will be confirmed at the time of order and may change if design changes are requested. Any changes in cost will be communicated, and the customer will be liable for any additional amount.

​

5. Quotes, Payment, Cancellations & Refunds

• Quotes are valid for 48 hours from the time of issue.

• Orders are only confirmed once full payment has been received.

• Payment must be made via direct deposit, as per the details on your invoice.

• Failure to make payment by the due date will result in cancellation of your order without further notice. Please contact us immediately if you require a payment extension.

 

Due to the nature of our products:

• No refunds will be issued for change of mind, incorrect storage, or damage after pick-up/delivery.

• Design changes after payment may incur additional charges.

• Refunds are not available for damaged goods unless caused by proven negligence on our part.

​​

6. Payment Methods

Cookie Crumblez accepts payment via:

• Direct deposit (internet banking or in-branch)

• Cash (by arrangement)

All payments must clear before cookies are released or dispatched.

​

7. Shipping, Delivery & Collection

Shipping (via Australia Post)

• Orders are typically dispatched within 2–4 business days of full payment (excluding weekends and public holidays).

• Shipping is at the customer’s expense. Insurance, if required, must be arranged in advance.

• We are not liable for delays, damages, or losses caused during transit. No refunds will be issued for late delivery or damaged items during shipping.

Local Delivery (Metro Melbourne only)

• Available upon request. Delivery time and address will be confirmed after payment.

• If no one is available to receive the order, we will attempt contact and leave the goods in a location we deem reasonably safe. Responsibility transfers upon delivery.

Pick-Up

• Pick-up is from our Nunawading location at a pre-arranged time.

• If an order is not collected within 24 hours, and we have not received a response after attempting contact, the cookies may be forfeited without refund.

Cookie Crumblez is not responsible for any damage once goods have been collected or delivered. If you choose to self-transport, you accept full responsibility for safe handling.

​

8. Allergies

While we take care in preparation, our products may contain or come into contact with allergens including (but not limited to) wheat, gluten, dairy, eggs, soy, and nuts. It is the customer’s responsibility to inform their guests of potential allergens. Cookie Crumblez accepts no liability for allergic reactions.

​

9. Media & Photography

Cookie Crumblez reserves the right to photograph and use images of your order for promotional purposes, including on our website, social media, and advertising. If you would prefer your cookies not be shared, please let us know at the time of ordering.

​

10. COVID-19 & Force Majeure

In the event of unforeseen circumstances such as illness, family emergencies, or government restrictions, Cookie Crumblez reserves the right to cancel or reschedule orders.

If this occurs:

1. You may request a full refund,

2. Reschedule the order to a future date, or

3. If cookies have already been made, you will receive storage instructions and no refund will be given, though the order will be credited toward a future booking.

We appreciate your understanding and flexibility during uncertain times.

​​

11. Privacy & Communications Concent

We value your privacy and comply with the Privacy Act 1988 (Cth) and Spam Act 2003 (Cth).

By placing an order, submitting an enquiry, or subscribing via our website or social media, you consent to receive:

• Transactional updates related to your order

• Promotional emails, SMS or social media updates, including offers, product news, and seasonal specials

You can opt out of promotional communications at any time by contacting us at orders@cookiecrumblez.com.au

We will not share your personal information without your consent unless required by law.

​

12. Your Acceptance

By placing an order and making payment, you agree to these Terms and Conditions as outlined above.